How to Handle a Customer Service Problem

Posted by on Aug 14, 2017 in Blog | 0 comments

Yes. We all love hearing that word. Your customers love hearing it too, especially when you are handling a customer service problem. A good friend was at the Greenbrier Resort for a special trip for their wedding anniversary. When he made his reservation he had mentioned it was his anniversary and that he would like a room with a beautiful mountain view.

When they arrived at the room, he was underwhelmed with view and mentioned it to the bellhop. She suggested he go down to talk to the concierge desk.

He went down to the concierge and he told them he had a problem. The concierge smiled and said, “No matter what your question is, the answer is YES!” That caught him off guard. He was not prepared for that one! “Can you repeat that please?” Again the concierge smiled and said, “No matter what your question is, the answer is YES!”

briefly explained the situation and the answer WAS yes! They were moved to a room with an amazing view. At dinner that night the manager brought them a bottle of champagne and wished them a happy anniversary. Wow! That is an amazing customer experience for them AND he said he has retold that story dozens of times over the past couple years.

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Sales Motivation

Posted by on Aug 2, 2017 in Written Blog | 0 comments

It tends to happen this time every year – a lack of sales motivation. For many of us, summer seems to be winding down because their kids, like ours in Tennessee are starting school NEXT week. Yikes that came quickly. For others whose kids go back in September you are saying what? Your kids go back in early August!

I don’t know about you but my business tends to run in cycles. The cycle of doing many events and the cycle of when the bookings for that new business comes in. That gap can be difficult to deal with even for me. Sometimes the gap is impacted by the “summer swoon” of people being on vacation and seemingly deferring decisions until “later”. Sometimes it can be the circumstances of the economy like 9-11 or the GFC (Global Financial Crises) of 2008.

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Buffalo, yes that Buffalo!

Posted by on Jul 19, 2017 in Written Blog | 1 comment

When was the last time you had your preconceived notations about a place blown out of the water? I was hired by Ingram Micro to speak to their Apple Distributors in Buffalo, NY.  Yes that Buffalo! I had been to Buffalo before, but it was a 18 months ago in February with Davis when his travel hockey team qualified for the National Championships. It was freezing when we visited Niagara Falls.

I have always taken our kids over the years a few times a year and this time our youngest Lucas came with me. We arrived on Thursday afternoon and returned home Sunday night. Buffalo can get a bad rap and my experience from the 1000 events and hundreds of cites I have visited is that every city has something unique to offer.

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How many do you have left?

Posted by on Jun 21, 2017 in Blog, Written Blog | 1 comment

Summer’s here, I’m for that. Got my rubber sandals, got my straw hat. Got my cold beer, I’m just glad that it’s here.” That is the opening line to a classic James Taylor song. You can listen to it here. If you’re not in a ‘summer mood’ yet,  you will be after listening to that. Virtually everyone I know seems busier than ever. Stress levels are high and summer has arrived just in time….and it will go by quickly.

I want to you challenge yourself to make this summer exceptional.

A good place to start is to sit down and brainstorm by yourself or with your family what will make it exceptional? When was the last time you did a simple search for fun things to do within a few 100 miles of where you live? You don’t have to take a long or expensive trip to have fun. TripAdvisor is an excellent resource to find ideas.

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Big Ass Fans and Big Ass Goals

Posted by on May 2, 2017 in Written Blog | 2 comments


Big Ass Fans! You have got to admit that is a memorable name. I was just in Lexington, KY and had the opportunity to tour their offices and product development area with a client of mine in the building industry who is one of their customers. They used to be called HVLS as in High Volume, Low Speed, not too catchy. They changed after their customers kept calling and asking if they were the ones who made, “those big ass fans. They make them up to 24 feet wide and have some big ass goals to go along with their fans.

It was so rewarding and validating to see a company who had put in to practice so many of the strategies I have recommended over the years with such great success. Their culture is not for everyone and that is maybe why it works so well. It attracts winners with a growth mindset who have the attitude that once hired, they will effectively “run their own business” within the company. Founder Carey Smith wants to build a company to last. Literally the plan is to become a 200-year company that always acts in the long-term interests of its customers, employees and suppliers.

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Honey Can You Please Pass the Prozac? – Depression in America

Posted by on Mar 23, 2017 in Blog, Written Blog | 0 comments

Honey can you please pass the Prozac? Maybe not as common as salt and pepper, but the last 20 years has seen a meteoric rise in depression and the use of anti-depressant drugs. The NY Times in 2013 reported that ONE IN TEN Americans and ONE in FOUR women in there 40’s and 50’s are taking the drugs. Are there really that many unhappy people in the USA who can not deal with these feelings on there own and need drugs (legal or illegal) in an attempt to change the way they feel? One in four…one in ten…that is really hard to comprehend. What is “depression”? When should drugs be involved? That article states the primary problem:

“Depression is being overdiagnosed on a remarkable scale.”

Real time update on this story. It is actually worse, NBC News in December 2016 reported – ONE IN SIX adults are taking anti-depressants. Usage has increased over 400% in the last 20 years and overdose deaths have quadrupled! Anti-depressants are the most prescribed drug in our country. Isn’t that amazing! It is a huge business over $13B.  We are blessed in the USA with so much abundance and reasons to be happy and optimistic. We have the richest country and have the highest rates of depression. Nigeria is desperately poor, corrupt in a legendary way, generally filthy and has a shortage of food and water. The depression rate is 0.8%, by far the lowest of all countries surveyed.

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Your ENERGY level is NOT an accident!

Posted by on Mar 2, 2017 in Written Blog | 2 comments

Once I learned I could manage my energy level like a programable thermostat life became easier. How is your energy at work and when you get home after a full day of putting in maximum effort? How about when you roll out of bed? I like to use a simple 0 – 10 scale to gauge it. What number would you give yourself on a typical day? Seriously, what is your number? What is that compared what is possible? 

Some believe that as you “get older” you are just naturally going to put on a few pounds, have more aches and pains and slow down. It is just the way it is. THAT IS GARBAGE!!! Maybe you have been making excuses like that and accepted it. Isn’t it time to change now? When you get out of the shower do you look in the mirror and say “oh yeah” or “oh s!@#”? One of my mentors Jim Rohn used to tell me, “Disgust can be a powerful motivator!”

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Keeping Score and Personal Accountability

Posted by on Feb 22, 2017 in Blog, Written Blog | 0 comments

Keeping score is fun! That is a belief that has served me well for my entire life. I think it started with my Dad and the way I was raised. He was a Ford dealer and from a young age I would go with him to the dealership on Saturday mornings to sweep, clean cars and a special pancake breakfast. I would make a few bucks for my efforts too!Dime Kitty crop

We started a savings account and I collected dimes in special holders to take to the bank for deposit. Anyone remember those? I still have about a dozen with Mercury dimes – these were called Dime Kitty. You saved 30 dimes per folder.

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Be Accountable for the New Year

Posted by on Jan 6, 2017 in Written Blog | 0 comments

Starting the new year is a good time take a look at your results and to count a few numbers. Accountable means to count! This video will help you reframe your life span and look at your Health Span. My personal goal is to be healthy and vital until age 100!

When was your last blood test? I just had one for a life insurance policy and the results were terrific and validated that what have been doing works. There are some key numbers you need to be aware of before they get too out of whack to correct easily.

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Celebrating My Mother, Not an Ordinary Obituary

Posted by on Dec 6, 2016 in Written Blog | 7 comments

My mom passed away from a long illness this past week and my family asked me to write the obituary. I know the typical obituary is a boring summary of a life, but I did not want to write the typical version. Dianne Eichelberger, wife of Frank “Hardrock” Eichelberger, gardener, chef, pianist and accomplished traveler died on December 2, 2016 at age 85. She was a lover of home grown tomatoes, John Wayne, any old western movie, Fox News, Rush Limbaugh and a good romance novel. She and dad never met a crossword puzzle they could not knock out eventually. Periodically they would call to ask a puzzle question on more “recent” culture questions.

mom-and-dad

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Meijer Testimonial

Posted by on Sep 30, 2016 in Written Blog | Comments Off on Meijer Testimonial

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10 Ways to Start Your Prospecting AND Make it Enjoyable!

Posted by on Sep 29, 2016 in Written Blog | Comments Off on 10 Ways to Start Your Prospecting AND Make it Enjoyable!

mark-hunterLet’s face it. You can’t prospect if you don’t start, and starting is the problem too many salespeople have.

The number of excuses salespeople can come up with range from logical to just plain avoidance.

Here are 10 things you can do right now to help you stop procrastinating on doing the prospecting you know you need to do.

 

 

1. Make your first call to an existing customer, with the objective to gain input from them about how much they enjoy working with you and your company. By using an existing customer to motivate you, it’s amazing how much more pumped you’ll be to go find more customers.

 

2. Plan your prospecting call list the day before.

Never start a day not knowing exactly who you will be reaching out to. Easiest way to do this is by making the last things you do each day is build out out the next day’s prospecting list.

 

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Sit/Stand Desk Solution for Home Office

Posted by on Sep 20, 2016 in Written Blog | 1 comment

sit-stand-desk-pic-1mHow much are you sitting during the day? I have been searching for a sit/stand desk solution for my home office to work with my EXISTING office set-up now since I was selected to speak at the national sales meeting for Workrite Ergonomics. They are the leader in the sit/stand desk revolution and in my research I realized I had to get a solution for my home office. I did not want a new desk, just something that would work – I found it. Their Solace product is amazing.

Research shows that SITTING not being overweight or lack of exercise is the strongest indicator of heart disease. Check out an earlier blog post that has more info – here is a short excerpt.

Dr. Peter Katzmarzyk, a researcher at one the nation’s leading obesity research centers says that sitting, not weight or exercise, is a key factor in determining a person’s overall health. 

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Live with High Energy Every Day

Posted by on Sep 14, 2016 in Written Blog | 0 comments

dreamstime_m_42465730How can you be more like a “thermostat” and less like a “thermometer”? Being able to self-regulate your energy level is an essential skill. I call it Getting Switched On –  some call it SHOWTIME and others bringing your A Game! I think you get where I am going. What are your strategies to have consistently high levels of energy, low levels of stress and excellent performance?

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How To Improve Sales

Posted by on Aug 30, 2016 in Written Blog | 0 comments

I have been hired to be the closing speaker for Fred’s Pharmacy to help them improve sales. I will be speaking to their 650+ store managers and executive team. Their locations are typically in the southeast in towns under 10,000 population. My research has been interesting as I prepare my message. Competition is of course up as the “Dollar Stores” (Family Dollar, Dollar Tree, Dollar General)  continues to expand at an aggressive rate.

Why do you shop where you do? For example, you likely have a favorite between Lowes and Home Depot given a choice? What was the moment that motivated that loyalty beyond proximity? I believe that one surprising act of service can build long term loyalty. 

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Don’t Drop Your Bucket

Posted by on Aug 18, 2016 in Blog, Video Series | 0 comments

In my career of coaching 1000’s of sales professionals and leaders to get better, there is one strategy that will work EVERY TIME to improve your skills. For many they have NEVER done it or if they have it has been many years.

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Ways to Energize Employees – First 5/Last 5

Posted by on Aug 2, 2016 in Written Blog | 0 comments

What is your routine for the first five minutes when you arrive at your business or office? What do you do the last 5 minutes before you leave? Think about it. What do you typically do? I want you try something different for the next few weeks.  When it works keep doing it! You don’t have to be the “boss” to use it. Anyone can do it and be perceived as a more effective leader. Let’s look at what you can do to energize employees in the first 5 and last 5 minutes of the day.

20946766 - 3d illustration of leader with his followers
I know this simple way to energize your employees to start/end the day work. The First 5 and Last 5 minutes of the day set the tone of energy and motivation if you have a strategy that works. Over the last 20 years I have shared this with thousands of leaders in a wide variety of business models. It works if you have the courage to try a new strategy. It may take a few weeks to get into the grove and make it your own. Be willing to do it poorly before you do it much better.  Write a note and put it in your car to remind yourself in the morning. Put one on your computer to remind you about the last 5. You can also set alarms on your smart phone to go off twice a day.

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How to Make this Summer Count!

Posted by on Jul 11, 2016 in Written Blog | 1 comment

Hello summer,watercolor lettering with watermelon

If you have seen me speak at an event,  you may remember I asked you to close your eyes and imagine you are 80 years old. This 80 year old you knows ALL about you. I then asked what advice that 80 year old YOU would give YOU today?

What would you tell you? It can be life changing!
About 17 years ago know after an event in Jackson, MS I asked the audience that question. A girl named Georgia Ann approached me and said her grandmother had given her some advice. I asked what did she say? She told Georgia Ann, “Child remember you might only get 80 Summers. Make them count!”

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A story about overcoming challenges in your life.

Posted by on Jun 8, 2016 in Written Blog | 0 comments

Woman for Donna Summers post

Here is an email I got last week from Donna Summers from Gables Residential. It is shared with her permission. “I wanted to thank you again for coming to speak to our group. I was very excited for you to come back for two reasons. One, I wanted to be hear you again and I wanted my team to hear your message about overcoming challenges as I thought it was a powerful one that would impact them greatly. Two, I knew that this time I would break the board. You see, for me, not breaking the board that day many years ago was life changing. As I mentioned I had fibromyalgia for many years and my journey of healing was a long one.

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Too Many Meetings Destroy Morale and Motivation

Posted by on May 21, 2016 in Written Blog | 1 comment

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I have an event this week with a group of key directors at Yahoo. In one interview I was amazed at the number of meetings he had to attend. Some were face to face and others on virtual platforms with employees in the US, APAC and Europe at all hours of the day. He said sometimes he is going until 1 am. He mentioned how Google had gone to a NO MEETINGS ON WEDNESDAY (NMW) policy. I had not hear of that before. There are other companies like ASANA who have been doing this with success.

That got me thinking. I have been self-employed for well over 25 years and I had not spent much time thinking about having to attend too many meetings. Not having to attend many is one of the great benefits of being on your own. The best benefit is no commute to work each day!

I have interviewed thousands of business leaders in research for my events over the last twenty years. Finding a time to set an appointment “between their meetings” is always a challenge. It seems almost everybody agrees it is true, just do a simple search – “too many meetings”. The articles are everywhere complaining about it, but there are very few with advice on what to do about it. Here are some simple suggestions you can implement.

According to a survey by Office Team, 45% of senior execs responded that their teams would be more productive if their companies banned meetings for at least one day a week. The impact of too many meetings has been an expanding workweek for many professionals well beyond the 40-hour week to 50 , 60 and even 70 hours or more. Those extra hours do not always lead to greater productivity.

In Alec Mackenzie and Pat Nickerson’s classic book The Time Trap they revealed:

“Ask any group of managers in any country in the world to list their three most time-consuming activities. Invariably, ‘meetings’ will appear among the three. I have asked this question of more than 200 groups, and in every case but three, more than three quarters of each group indicated that half their time spent in meetings is wasted.

A recent finding in a Clarizen/Harris Poll Survey said employed Americans spend over 9 hours a week on meetings and almost 50 percent of respondents would rather go to DMV or watch paint dry. The challenge is when they get in the way of people being productive, you need to take action to change it.

Meetings need to be eliminated that have no agenda or clear outcomes, are too long, no clear time parameters, endless PowerPoint slides, one way “data dumps” or a leader who runs on endlessly with material that does not impact you.

In my research I do not see many companies doing much about it. Please do not schedule a meeting to decide if you have too many meetings! The first step is to simply be open to the idea that your organization can improve their process around meetings.

Question everything about your meetings:

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Do you have a “Got to” or a “Get to” attitude?

Posted by on Apr 7, 2016 in Written Blog | 1 comment

Trucks Canada - smallerOur attitude dictates the quality of our experience in life. I was up in Canada last month for four TechTour Live events sponsored by DOW Agro Sciences. I spoke to over 1200 farmers who came together to learn about how to be more efficient in planting, spraying, increasing their crop yields and enjoying their lives. That’s were I came in. My message was about remembering they are the #1 asset in their operation. They must remember what is really important, stay connected to a compelling vision, have a clear game plan and have a growth mindset.

At the last event in Brandon, Manitoba there was a late spring storm and the roads were a little dicey. They are a hearty bunch in Canada, used to driving in the snow and virtually EVERYONE drove a 4 wheel drive truck. You can see the trucks in the parking lot on a snowless day in Saskatoon.

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Time, Money and Health – Don’t Die Young

Posted by on Feb 17, 2016 in Written Blog | 1 comment

My wife and I were having dinner last night at a great local restaurant called Connors, amazing chicken scampi.  We were seated at the bar enjoying a nice Cabernet for happy hour. We started talking to a nice gentleman who was alone next to us. Joel was picking dinner up for he and his wife of 60 years, Mary. My wife and I wear both surprised to learn that Joel was 82 because he looked 15-20 years younger. I moved the conversation to what his strategy has bee4893657_sn to stay in such good shape.

He said he has always been active during his career as a veterinarian. He had worked out at a gym until he turned 75, but then decided to make a change. He has a current streak going of the last seven years of walking their two dogs every morning. He has not missed a day and he said part of his motivation is how excited his two dogs are to go with him.

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Secret Strategy to Have a Great 2016

Posted by on Jan 4, 2016 in Video Series | 2 comments

Everyone knows it is Personal Growth 101 to take the time to set your goals or the year. You can do it any time if you have not done it already. It is common knowledge to do it and yet very few take the time. Hope is not an effective strategy to have a great year. You must be proactive to get clear on your compelling vision AND create the game plan to make it happen. Take ‘Chip’s Challenge’ to try this secret strategy to have a Great 2016.

I have used this strategy for the last 20+ years and it has made a huge impact on my ability to have consistent growth in key areas that are truly important in your life. This video is only 3 minutes long and IF you follow the advice it will for you to. Take my challenge to TEST this strategy for a year. If it does not help you, skip it next year, but when it works, do it every year in the future. Here is the form – download here.

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Get In Shape Now – Sign a Contract with YOU!

Posted by on Jan 2, 2016 in Written Blog | 3 comments

Male Runner at Sunset 460This is the time of year many get out of the shower and look in the mirror in horror! “When did this happen. Who is that? It is a new year, I must get serious about my health  and get in shape now! Health club’s sign up about 40% of their members for the year right now and many will not being visiting that gym after a few weeks. They think they are doing something by joining the gym. That is only the first step.

Without a compelling reason to get back in shape and clear commitment of what you are willing to do to make it happen, you are setting yourself up for failure. I have been working out at the same gym, now run by Gold’s, for about 7 years. I see new people every week who had that moment of disgust in the mirror. One of my mentors Jim Rohn always said that disgust can be a powerful motivator. Watch this classic short video.

They sign up for the membership, often hire a personal trainer (which is a good idea to get a quick start) and work to get back into shape. At least they try. I rarely see any dramatic changes before they are gone. It does happen but it is rare.

There are a 168 hours in a week and they are in the gym for 4 or 5 of those with the trainer. That leaves 163 on their own making choices for themselves. Very few PT’s will go the person’s house and throw out all the crap in the pantry and refrigerator, design a meal plan to follow, clarify clear goals for losing the weight and hitting their key health numbers AND have them sign a contract to put their WORD on the line to live their workout goals.

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QUESTIONS TO ASK YOUR PARENTS AND GRANDPARENTS

Posted by on Nov 19, 2015 in Blog, Written Blog | 0 comments

Screen-Shot-2015-11-18-at-11.20.42-AM.140637Below is a list of potential questions to ask your parents and grand parents. Jim Rohn taught me, “If life is worth living, it is worth recording.” You can of course do this at any time and Thanksgiving gives many families a rare chance to be together. This list is a conglomeration from many sources and is big! You do not of course have to ask all these questions. They simply serve to be a guide.

 

I used them to interview my Dad four years ago. I wish I had done it earlier BEFORE he was quite sick going through chemo for lung cancer. I did do it with my mom (pictured above) who is still with me. The recordings came out very well and we are glad we have them. It would be amazing if I had these recordings from my grandparents! I only have one from my Grandmother made in the early 1990’s when she was in her prime! She really loved to watch it too since she had never seen herself on TV.

 

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The Impact of First Impressions

Posted by on Oct 22, 2015 in Written Blog | 1 comment

Motel 6 good room.png small

Motel 6 Renovated Room

Last month I spoke to over 1000 Motel 6 franchisees about the impact of first impressions on their ability to connect with guests and generate positive social media reviews . They have always been known for their brand promise: providing a clean, comfortable and affordable room at the lowest price of any national chain. Most of us have experienced staying at a Motel 6 sometime in your life. Maybe it was recently like I did to prepare for this event or maybe it was way back when you were a kid on a cross country road trip. You want an inexpensive place to stay that you can count on no matter where you are stopping.

old room

Motel 6 Room Not Renovated

They are in the midst of a huge project to renovate all their properties. They are over half-way complete. One picture is typical of one of the renovated rooms. My reaction was, “Wow, this is a Motel 6?” Cleaner look, better lighting and fixtures and a neat polymer floor that looks just like hardwood flooring.

The other picture is the old room, with carpet and the hideous bed spreads you are afraid to touch. Quite a contrast between the two! The challenge is clear.  If you have that many locations and about half have not been renovated and perhaps not very well maintained over the years, brand consistency is a big issue. I told them, “Today our expectations are higher than ever and no matter what you paid,  you expect value for your money. It is essential that even if your property is not renovated…yet…you must still deliver on the brand promise every day.”

In the old days before social media, an unhappy guest had a hard time venting to more than a few friends, writing a letter to the company and the Better Business Bureau. Now the game has changed in a big way. There are endless ways to post a bad review on all the 3rd party room booking sites like Travelocity, Trip Advisor, Expedia etc. YELP, Twitter and Facebook.  Google Reviews are actually tied into each Motel 6 property on their own booking site Motel6.com. There is a also a new wave of sites like ConsumerAffairs.com, PissedConsumer.com and Complaints.com. Those bad reviews live forever on line. Someone who had a bad experience is much more likely to leave a bad review than someone who had a great experience is to leave a good one.

There are no secrets! You cannot HIDE!

I coached them to never underestimate the power of FIRST IMPRESSIONS. The first LOOK is essential. As they drive on to the property you are evaluating the Motel 6 sign, lighting, parking lot stripes painted or not, landscaping, cleanliness of parking lot, glass front door clean or not, reception area, case of ’things to to’ flyers and what the person behind the counter is wearing, how they are groomed and what facial expression they have.

The first FACE they see sets the tone. When they guest enters the reception area it is showtime! It is time to switch on the energy and look like you are excited they arrived and CHOSEN to stay at your property! Guests respond to the energy of the face, the look in their eyes and eye contact.

The first WORDS are essential and how they are delivered with or with out energy and enthusiasm. Do they say anything to engage first? Do they say ‘checking in” or may I help you? How about, ‘Welcome to Motel 6, we left the light on for you, I am glad you are here!’ said with a big smile on their face and an engaging tone of voice. The goal is to make an emotional connection with the guest immediately. Make them feel good first, then ask a basic question like, ‘Do you already have a reservation? Where are you coming in from?’ This also applies to using the phone for incoming calls or from guests on the property who call the office to report an issue.

One often overlooked items is the first SMELL! I read over 100 reviews, both good and bad and this came up over and over. The moment of truth in the hotel business is when you first open the door! At Motel 6 the old rooms have carpet and since they are the original pet friendly hotel and the demographic of the guests is more likely to smoke it is not a good combination!  The first whiff as you enter is very telling. It is make or break in a moment. With the renovated rooms it is much easier to control.

How can you apply the impact of a first impression on your business model? I suggest to take an fresh look at first LOOK, FACE, WORDS and SMELL. Maybe you need to hire a few people you do not know to check or a secret shopper service to give you a report. Do not settle for average. You have just a few seconds to make a great first impression and it can be very difficult to change it. You can apply this advice to most business’s and personal interactions. My oldest son just turned 16 and it is the same advice I gave him as he meets new people and enters the dating world.

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Motion creates emotion – I just don’t feel like it.

Posted by on Aug 21, 2015 in Written Blog | 0 comments

runningDoes that sound familiar? I had someone in my audience recently say; “Chip, I know what to do to get back in shape, I just don’t feel like it! What do I do?” I told her she must first get a crystal clear, compelling, emotional, urgent reason to take action now to get back in shape. Why is it something you MUST do right now?

She said it resonated with her when I mentioned in my program that the best gift she can give her family is to take great care of herself. She needs put herself first more often. She had not been doing that for many years she said and it impacted not only her physical appearance but her energy level, stress level and the example she was setting for her kids. Those are compelling reasons!

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How to Have a High Energy Day- PART 2

Posted by on Jul 8, 2015 in Blog, Video Series | 1 comment

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How to have a high energy day – Part 1

Posted by on Jul 8, 2015 in Blog, Video Series | 0 comments

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Confronting Brutal Facts – Make a Change

Posted by on Jun 1, 2015 in Video Series, Written Blog | 6 comments

 

In this “PC” world we live in sometimes people dance around the truth and what is the reality of the current situation. Most of the people I have helped make a change in their lives did it quickly. They made a TRUE decision based on confronting the brutal facts of the moment. Master Jim Rohn told me that “disgust can be a powerful motivator!” Sometimes a little self-reflection on what is really happening can lead you to that moment of disgust.

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