Case Study In How To Drive Business Growth: Big Ass Fans

Posted by on May 21, 2019 in Motivation | 2 comments

Editor’s note: This post was originally published in 5/2017 and has been updated for accuracy and comprehension.

Big Ass Fans!

You’ve got to admit that it IS a memorable name.

I was in Lexington, KY a couple years ago, and I had the opportunity to tour their offices and product development area with a client of mine in the building industry who is one of their customers.

They used to be called HVLS, as in High Volume, Low Speed.

Not too catchy.

They changed their name after their customers kept calling and asking if they were the ones who made “those big ass fans.”

They make them up to 24-feet wide and have some big ass goals to go along with their fans.

Let’s take a look at the strategy this company used to drive business growth.

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How to Build a Successful Weight-Loss Strategy [Video]

Posted by on May 14, 2019 in Personal Growth | Comments Off on How to Build a Successful Weight-Loss Strategy [Video]

You can’t outrun a Big Mac.

No matter how much you work out, you cannot out-exercise a bad diet.

One fast food meal like a burger, fries and soda can easily exceed 1120 calories.  

What if you added a shake and/or a desert? You’re now over 2000 calories!

The average adult walking at 3.5 on a treadmill will burn 350 calories in an hour. If you walked 3 hours at that pace, you STILL would not burn off that one meal.

No matter how much you exercise, a steady diet of fast food is going to work against you, your health, how you look, your energy level and the quality of your immune system.  

When you get down to the basics, the key to weight loss is all about eating fewer calories.

In this video, you’ll learn some really effective strategies to help you stay on track.

Watch the video now.

Are you ready to ditch the fast food and get on the path to a healthier lifestyle? It is not just how long you live, it is the quality of your life as you age!

how to host an epic event

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Sitting Is the New Smoking: How to Combat a Sedentary Lifestyle and Improve Your Energy [Video]

Posted by on May 7, 2019 in Motivation, Personal Growth | Comments Off on Sitting Is the New Smoking: How to Combat a Sedentary Lifestyle and Improve Your Energy [Video]

It’s truth time: Sitting may be killing you.

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Choosing a Conference Theme: 5 Ways Meeting Planners Can Get a Win

Posted by on Apr 30, 2019 in Meeting Planner | Comments Off on Choosing a Conference Theme: 5 Ways Meeting Planners Can Get a Win

You’ve got a big job to do.

Whether you’re a seasoned pro or you drew the short straw, a lot is riding on your meeting-planner shoulders.

In fact, you could go so far as to say that an event is only as successful as the meeting planner behind it.

One of the most important parts of your job is choosing a conference theme. This may be your 30th anniversary and you really need a fresh idea. Or it might be your first time handling a large event and choosing a theme.

Use these tips below to choose a conference theme that will blow your audience away.

1. Less is more

Think “simplicity” when choosing a theme and planning the event in general.

As a meeting planner, it’s frustrating when your leadership pushes you to stuff too much information into one event. I have seen this consistently over the past 24 years, especially during the last few weeks of planning.

Cramming more content into every minute of the event does a disservice to your audience and the final outcome. You want to provide them with enough time to network and learn from each other, too.

Having SHORTER concise sessions also does something magical. Concise sessions will force the presenters to do extra preparation because they have less time. They must evaluate what is REALLY important to include and cut out the fluff!

Here are some ways to make sure your attendees are getting the most from the experience:

  • Keep the break-out sessions brief: 45 minutes is better than an hour.
  • Pay close attention to how the room is set up.
    • Too many chairs is bad.
    • Chairs that are too close is also bad (keep 6” between each chair if possible).
    • A middle aisle is bad.
    • A stage that is too high is not going to be used.
  • Plan for lengthier breaks, at least 20 minutes. People will usually take longer anyway.  
  • Don’t go longer than 60 minutes without changing the energy of the audience. You can have them stand up and stretch or stand up and answer a question in groups of 4 to shift gears.

2. Keep it relevant

A good conference theme will be evident throughout every aspect of an event. What is happening in your industry or with your competition? What kind of year did you have?

A great theme can be a rally cry for the year and reinforce a key message your team needs to live each day.

The theme can be integrated into even the smallest details, such as invitations, brochures, keynotes, breakout sessions, SWAG, name tags (make the first names BIGGER), signs and digital marketing. Have each speaker and breakout session tie into the theme with their message.

As you’re choosing a theme, be conscious of its ability to be integrated into each of these areas.

3. Choose a conference theme that fits your audience

This may seem like Meeting Planner 101, but reminders never hurt.

Back to the basics: The first step is to identify your target audience.

Use these questions to help you zero in on who you really want to reach:


  • Who is attending the conference?
  • Why are they coming? Was it earned or is it mandatory?
  • What was last year’s theme? Can you build on that?
  • Have a contest and get ideas from the people attending! Advertise a great prize.
  • Are you celebrating a great year or do you need to challenge your team in some way?



You can also use the list above to brainstorm other possibilities and come up with your top three themes. Then, share it with other key leaders to get their input. Finally, select your theme based on that information.

4. Have a clear call-to-action

Many events fizzle out at the end. But there are steps you can take to send the audience out the door committed to taking action on something specific.

I have seen something simple as a Commitment Wall work well. Print your company’s logo and theme on a large sheet that hangs on a wall. The size will vary based on the size of the audience. Have each person write their commitment – something specific they are committing to and WHY – on a sticky note and then put it on the wall.

Another way to end with a commitment is to print cards with the meeting theme and stamped envelopes ready to go. Give everyone a card and envelope at the end of the event. Each person will write themselves a card with their commitment (based on the theme if it fits) of what they are going to accomplish this year and WHY. You can also have them choose an accountability buddy to check in with them every month.

Instead of making a commitment, you can provide a Decision Card. I believe in the power of making one decision. Not a plan to do something. Because a single “decision” can be a game-changer. At the end of my presentation, I hand out a decision card and everyone writes down a specific goal or decision on the card and WHY. They add the date to it and then add it as a calendar entry in their phones for one week in the future. They set the event to repeat weekly so they get a reminder to encourage them to live it.

5. Who will be your energy source?

The speaker you choose to reinforce your theme and be THE energy source is every bit as important as the theme itself – maybe even more so.  The most important positions are the opener and the closer.

As you’re considering different themes, think about how your keynote speaker can use it to energize the audience  – because the speaker sets the tone at the beginning of the event and has the important job of leaving the attendees with a lasting memory.

But the best meeting planners put all of these elements together to create an event that leaves the attendees with actionable, life-changing information that will stick with them long after the conference has ended.

What are your biggest challenges with choosing a conference theme?

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A Letter to My 18-Year Old Son (Updated)

Posted by on Apr 23, 2019 in Relationships | 1 comment

Editor’s note: This post has been updated for accuracy and comprehension.

My oldest son turned 18 years old a few years ago.

It’s a milestone that I wanted him to remember and I struggled with what I could give him that would make a lasting impact.

I decided to write him a letter that could act as a compass that he can return to over the years to set his course in life.

I got the idea from someone else who had shared their letter. Perhaps you can get some ideas for writing a letter to your kids in the future. Speak possibility into their lives!

Here it is.

A Letter to My Son

Happy 18th Birthday Davis,

Today is a day you will long remember. Today you become a man.

At least, you are the legal age of maturity according to our culture. But it’s true. You can vote. You can drive. You can enter into a contract. You can fight and die for our country.

But, voting, driving, signing and fighting don’t make you a man.

Being a man is about more.

I believe you were born for greatness.

You were born to make a difference. Inside you are the seeds of greatness. Being a man means digging deep, finding those seeds, believing they exist, being able to delay gratification, being patient, thinking long-term and watering and tending to them diligently.

You must also be willing to take a close look and pull out the weeds that can ruin everything. I tell you this because I know you and what is possible for you. Our family has a long history of success and you will continue that legacy.

You are here for a reason.

Being a man means making nothing more important than finding out what that reason is and then living it fully. There is a famous quote that says, ”There are two great days. The day you are born and the day you discover why!”

Live your reason and your why with every part of you.

What kind of man should you be?

That’s up to you. Be your own man. Claim your place in the world. Being your own man means not taking someone else’s path. It means standing for something worthy of who you are.

It means saying no and not doing what you know is wrong. It means saying yes to what’s in your heart, even though your head says something else. It means knowing that your thoughts will lie to you sometimes.

Being your own man means being a man of your word – saying what you will do and then showing you really mean it by taking strong, decisive action. It means doing the right thing even though that thing may be scary, or difficult, or you think it will piss people off, or even if it seems dangerous.

You do it because it’s the right thing to do. You know it’s the right thing to do because your conscience and your heart tell you so. Boys do what is easy. Men do what is right.

Doing what you say you will do is a rare thing in our world today. It is one of the easiest ways to stand apart from the crowd.

Be a good man.

A good man knows himself. He knows who he is and has a clear vision and game plan for his future. He does not wing it! He knows his shadow side and what his negative tendencies are and takes action to change them.

A good man treats others the way they would want to be treated. He is fair in word and action. He admits to being wrong when he is wrong, and he defends his values when they are attacked.

A good man knows how to love.

He loves with his whole heart and he knows that vulnerability is not a sign of weakness but of strength. A good man lives for the joy of being alive and of knowing he is doing his best.

He does not allow himself to be bound by regrets of the past nor by wishful thinking for the future but instead takes quiet and decisive action in the present.

A good man constantly strives to be a better man. A good man can be a great man and the world needs more great men. I believe you will one day be a great man.

I believe we are all here to love and be loved. So give of yourself generously, willingly, constantly.

Be quick to smile and engage others with energy and empathy. Wear your heart on the outside and let your love and energy shine. It will be a beacon that calls other willing hearts to you.

Yes, you will hurt sometimes. Yes, you will feel lonely sometimes. But let yourself love. When you love fully, with your whole heart, there will be no stopping you.

Be a man who is known by his affections and his actions.

Value your family and forge friendships that last. I have seen growth in your relationship with Lucas. You are the big brother and need to set the example. He watches you very closely. Take the opportunity to do things together.

Stay in touch with Madison. Spend more time with your grandparents and create some moments that will stay with you. I really only had the chance to spend time with my Granny Grace, my mom’s mom. I really treasure those memories.

A good man is confident in his abilities but remains humble. You can accomplish anything you put your mind to, so don’t doubt your abilities. Napoleon Hill said, Whatever the mind can conceive and believe, it can achieve.”

Remember that talent is overrated. Having grit, guts, perseverance, heart, passion, a great attitude and being coachable is more important than talent. Your superior work ethic and curious nature to figure things out yourself will serve you well in the future.

Be willing to arrive early and stay late. Smile, be nice, be gracious with exceptional manners and be one of the few to write a thank you card after someone does something nice for you. Once you get into the habit it will serve you well.

Look people in the eye, speak with enthusiasm and keep your great handshake.

You can take 100% control of your effort! Doing your best is a habit that will have a compounded impact on your future. There will be disappointments and setbacks. Expect them and know there is a lesson to learn.

Everything happens for a reason and purpose and serves you. Know that one day you will look back and often be glad it happened.

You have heard me speak about the law of association many times.

1 Cor. 15:33 Do not be misled, bad company will corrupt good character. You will become like the people, books, music, movies, TV shows and phone apps you spend the most time with. Some media, apps on your phone and people will not be worthy of your time. When you were a boy, you could maybe get away with it, but that time has passed. You will need to make choices as you grow to DISASSOCIATE from negative influences.

When you get to college soon, you will have to choose your friends wisely. You can have more because you can become more than you are today.

One day, the girl you will marry will be attracted to you because of who you have become. You will not have to pursue her.

Remember what Jim Rohn taught me, “Money is an exchange of value.” It is not an exchange of time! You will be paid for how much VALUE you bring to the hour, week, month. You need to be thinking about simple ways you can become more VALUABLE each day.

4% of each day is one hour. That would be a good goal that will serve you well. I have an amazing library of books and can direct you to the videos and podcasts that will make a difference.

The Harvey McKay University is a great online resource for you. Getting a “degree” there will do more for you than the college degree you will earn one day.

You must be a lifetime student. NSA founder Cavett Robert said, “School is never out for the professional.” Continue to be involved in the NSA kids leadership program. Those relationships can last a lifetime.

Being a Christian and accepting Christ as your Savior is the path you have chosen. Your faith will be your guiding light.

Asking the question, “What would Jesus Do?” can be your inner compass to help guide your decisions. Treat your body as a temple – a holy place – and fashion your life carefully, knowing that every step you make matters. Making good decisions with what you choose to put in your body is critical.

The Holy Spirit is in you. I see it even if do not yet. Know it is there and remember it on those tough times when nothing seems right and you feel lost. Remember the Holy Spirit inside you – its light will never fully dim, and is always ready to warm you even at the coldest of times.

Let your actions spring forth from that light within you, guiding your way and lighting your steps. Be a shining light for the Holy Spirit.

I believe in you, son. I believe in your heart, your desire, and your courage. I am excited about the journey that lies before you. I am deeply proud of the boy you have been and equally proud of the man you are becoming – a good man now, and a great man in the future. It begins today. I hope you review this letter often.

Love always,


Are you inspired to mark a meaningful milestone for someone important in your life with a letter?

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Why Tracking KPIs Beats Winging It Every Time

Posted by on Apr 16, 2019 in Motivation, Personal Growth | Comments Off on Why Tracking KPIs Beats Winging It Every Time

“Don’t wish the business were easier, wish you were better.” -Jim Rohn

It’s easy to get into a slump.

It can happen gradually but, before you know it, there you are.

The culprit may be your attitude.

And your personal life – habits, relationships, etc. – affect your professional life.

What’s the remedy?

Managing some KPIs – Key Performance Indicators – can help you stay on track and reach your goals.

The good news is: You CAN program yourself for success.

Here’s what you need to know.

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1 Costly Mistake Meeting Planners Should NEVER Make

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Some mistakes are small.

Others have a much greater impact.

But there’s ONE costly mistake that you should always avoid.

Here’s the deal:

If you’re a meeting planner, you probably have some pressure from several directions: Attendees are expecting a great time, but your higher-ups are demanding that you stick to a tight budget.

Skimping on a speaker to save money is a bad move with dire consequences for your whole event.

Here are four negative outcomes of not hiring a speaker to open and close your event.

1. You won’t have an impactful session that people remember

Without the right speaker – or any speaker at all – you’re not giving the audience a guide.

An engaging speaker will captivate the audience right off the bat, ensuring that the event and the lessons learned there are ingrained in the minds of the attendees for a long time to come.

Here’s what you should look for in a speaker:

  • Fresh content that’s tailored to your audience.
  • A presentation that’s high-energy.
  • Inspiring the audience to take action.
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5 Tips Meeting Planners Need to Choose an Event Theme and Rock Their Next Event

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You’re good at what you do.

But sometimes even the best meeting planners get stumped.

Choosing a theme can be tricky.

After all, you want the event to be meaningful, memorable and motivating.

Here are some tips to help you pinpoint an event theme so that you provide an amazing experience for your team.

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Preserving a Legacy: 98 Questions to Ask Your Parents and Grandparents

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Editor’s note: This post has been updated for accuracy and comprehension.

Jim Rohn taught me, “If life is worth living, it is worth recording.”

Now is the perfect time to capture the legacy of your parents, grandparents and other beloved family members.

Below is a list of potential questions to ask your parents, grandparents or anyone else in your family whose story you’d like to preserve.

Knowing the stories of your family can give you a deeper understanding of your parents and grandparents, but it also gives you greater insight into your own motivations and behaviors.

There are a lot of questions here. You don’t have to ask all of them, but the list is a good guide to get you started.

I used them to interview my dad four years ago. I wish I had done it earlier, BEFORE he was quite sick, going through chemo for lung cancer.

Chip Eichelberger's Mom

My mom, Dianne

I did it with my mom (pictured above) when she was in great health. The recordings came out very well and we’re glad we have them.

It would be amazing if I had these recordings from my grandparents! I only have one from my grandmother that was made in the early 1990’s when she was in her prime! She really loved to watch it, too, since she had never seen herself on TV.

It’s important to explain to your loved ones that you want to capture your legacy for future generations.

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The 4% Solution: A Simple Trick to Drive Personal Development [Video]

Posted by on Mar 12, 2019 in Motivation, Personal Growth | 0 comments

Four-percent isn’t a huge number.

But how would your life change if you started dedicating just 4% of your day, every day, to improving yourself and becoming more valuable. There’s a total of 168 hours in every week. Four percent of that is just 7 hours.

What if you invested 8%? What difference would that make in a year or a decade? Who could you become?

Investing an hour a day in your own personal development will pay off in huge ways  – like having a more positive attitude – and you’ll become more valuable.

What could you be reading, watching or listening to that will make a difference? What do you need to STOP reading, watching or listening to?

Are there people in your life who are a bad influence right now? Be very careful who you’re spending time with. Maybe you need some new friends or mentors!

Ready to invest? In this video, I share my proven “4% Solution,” and how it can change your life for the better.

Watch the video now.

Are you willing to set aside 4% of your day to self-improvement?

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What If?

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Why say “YES” in 2019!

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Finish Strong in 2018!

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I am going for 100! How about you?

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When was the last time you thought about how long you want to live? My goal is to make it to 100…but not just make it to 100. I want to feel good, mentally sharp and still playing and enjoying golf. How great would it be to have more time if you are blessed to have kids, grand kids and great grand kids.

The real question is not life span but I think it is health span or vitality span. If you are not on track right now and you know you need to get it together – WATCH THIS VIDEO now!

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Get Disgusted – Confronting Brutal Facts

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One of my hero’s and mentors Jim Rohn used to say that: “Disgust and resolve are two of the great emotions that lead to change.” I worked for Jantzen Sportswear as my first job out of college. I loved it. I had been promoted twice in four years and then suddenly fired after the 2nd time the company had been purchased and they cut the sales force in half.
I moved down to San Diego in a relationship I thought would last but soon broke up. I was discouraged and needed money. I took a job selling earthquake bracing for mobile homes. After  about 6 weeks I was crawling under a stinky mobile home in Escondido, CA and had a moment of clarity.
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Avoid Your biggest risk of SUDDEN DEATH

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I had another friend die this week of a sudden heart attack out of the blue. The #1 cause of death in America is heart disease and 42% of the time the first symptom is SUDDEN DEATH. The person never makes it to the ER. If you are on that track you need to take action NOW. You are your #1 Asset – the best gift you can give others is by taking great care of YOU!
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Start checking items off your bucket list now – don’t wait!

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Chip, Miryana, Carleen, Daniel

Do you have a bucket list or dream list or trophy list?  I believe we need to start checking off items and not wait until we “retire”. Take the opportunity to create the memories now. My wife and I just got back from a river cruise. We had never done any type of cruise together. The thought of being on a ship with 1000’s of people does not excite me. The AmaLea is a beautiful new ship and only had about 150 passengers and 50 crew. That intimacy really appealed to us and that you are cruising down the river, not on the ocean. There was always something cool to see. I have to admit that much of the nature scenery looked a lot like where we live in Tennessee.

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Quick Tip to Help You Increase Your Sales

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You have heard it said that everyone likes to buy but no one wants to be sold. Make it easier for people to buy and justify their purchase with this simple concept. This strategy will help you quickly increase your sales.

 Try to never let the price/investment be the first number that comes up in the conversation.

In my business for example, it is common to get a request to see if I am available for a specific date and to inquiry about my fee. I never reply yes/no and the #. I want to make sure to set up a call so I can ask questions to get information to properly frame the way they look at investing in me speaking at their event. I want to be a true partner and not just a “rental speaker.”

I am not the low cost provider in my industry. Some meeting planners are inexperienced and will get surprised when they hear how much a seasoned professional speaker can be. Framing the conversation is essential.

By asking questions to identify their key numbers I can do that: total sales of the company last year, what % increase in sales their goal is for this year, how many and who specifically is attending and why this event is so important.

If the company did $330 million in sales last year, expect a 10% or $33 million increase in sales, it is a once a year event and their top tier sales people are attending who generate 74% of their overall sales – my fee is MINISCULE compared to that!

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11 Ways to Have the Best Summer Ever

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Aruba with my family 2004

You will never get this summer back! I am not sure how old you are, but imagine you live until 80. Do the math. How many do you have left? If you have young children, there are only so many summers before they get so independent you hardly see them.

I have great memories as a kid of the basketball camps I attended, times at my aunt’s lake place, golf with my dad, lawn dart championships in the back yard (yes they did exist, now banned), floating the Little Spokane River in tubes, family picnics with my mom’s fried chicken, and the road trips in the family station wagon to cool places in the Northwest.

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When do you know you will be successful?

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Chip at Pure Romance

When do you know you will be successful? It really depends on how you are wired internally. Some will need to do something many times before they feel they competent. Others will get that feeling much quicker – in a moment. Remember when you got promoted to a new position or took on a new challenge in the past? Typically there is some fear or doubt for awhile as you struggled to find your way. You can question your ability to succeed. Doubt breeds fear and poor performance.


Then one day something special happens. It could have been a difficult sale you finalized or a project you completed and your boss gave you special praise. It could have been you see your success in advance so clearly you know it will happen. One moment can change everything!

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Breaking Through the Boring Convention

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What was the highlight from the last convention you attended? Can you remember the last one? What about five years ago….ten years ago? It is rare that you can. Would you say there were too many sessions you don’t remember, too many Powerpoint slides and not enough unique experiences that really stuck and got you involved?

I can promise you that when I get the opportunity to do my Breakthrough – Breaking Barriers Experience, it is remembered five, ten or every twenty years later! I just finished my new video about the program with the help of the team at Primeau Productions. I really think it turned out terrific and wanted to share it with you and ask a favor.

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Is Health Advice from 100 Years Ago Applicable Today?

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As you will soon see, 100 year old advice is very applicable today. This is the 100th anniversary of a classic book by Col. Wm. H. Hunter – THINK. I inherited it from my Grandmother and it was one of our favorites to read. Each chapter really makes you think. It is amazing how far forward he was thinking in 1918. If you request the full version you will get the whole story about Granny and the book.

I wanted to share chapter 32 to see what Col. Hunter had to say about exercise in 1918. You will see not much has changed: sedentary lifestyle, labor saving devices, using technology to make life easier, our reliance on doctors, fad diets, lotions, potions and pills.

If you would like to get a PDF of the entire version of THINK I will send it to you for free, just email me at It will make you think. I recommend 15 minutes a night. 

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Building Commitment at Conventions and in the Office

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How effective is your team making and living their commitments? Having a culture where people hold themselves and others accountable is essential. I came across a simple yet powerful idea this week that will build commitment and accountability at your next convention and in the office.

I was chosen to customize my Get Switched On program for a large pharma company this week in NJ. They are working to have their managers drive empowerment to their front line teams.  I saw an interesting idea I had seen before. So often at the end of events or conventions there is not a clear call to action. Have a Wall of Commitment created like the one in the picture. Commitment cards are printed for everyone (quality card stock, 3×5/4×6, company logo, room for My Commitment and Why). Talk about this during the event so people can begin thinking about what they will write. Also have them choose an accountability partner to stay in contact with.

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What is UP with your USP? Are you standing out?

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I could not take my eyes off of it! The sparkle was truly exceptional and it made me think. It had been awhile since I gotten my wife a “just because” gift of any magnitude. Luckily I was in the right place! I was chosen by Hearts On Fire diamonds to open their convention in Las Vegas last week. We did an exceptional interactive experience for all 550 – my Breaking Barriers – Board Break Experience. It is one of the few interactive team-building programs for a group that large and they loved it! Here is a picture of everyone.

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What Will You Remember in Your Rocking Chair?

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How many really close friends do you have? You might think about that one day in your rocking chair. Sometimes I envy the people who still live in the hometown they grew up in and they have those long term relationships they have maintained in person. I have been gone from Spokane, to Eugene, to Minneapolis, back to Spokane, to Salt Lake City, to San Diego when I joined Tony Robbins…then almost 6 years traveling to most major cities in the US for two months at a time, to Australia, to the UK, back to San Diego, then Atlanta and now we have settled in Knoxville for the past 16 years.

Wow, I have never written that down before. Needless to say I have friends all over the place but because of the distance between me and them I do not get to see them that often. I have two friends that live in Connecticut. We have gotten together just a few times for a meal and golf the last 30 years. Both are fraternity brothers from my Chi Psi house at the University of Oregon and we were very close. But as often happens, life gets in the way of getting together.

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A Parable About What is Really Important

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I remember the first time I heard this simple parable about 15 years ago on the Pastor Steve Brown Radio show. I have used it several times with audiences over the years. I never knew the source until an exhaustive Google Search. It was adapted from is one of the most famous short stories from German writer Heinrich Böll. Post WWII he was very influential and won the Nobel Prize for Literature in 1972.

It’s one little story with many little lessons that mean many different things to all kinds of people. Even if you have read it before it is worth another review because you may be in a different stage in your life than the last time you read it.

An American businessman took a vacation to a small coastal Mexican village on doctor’s orders.

Unable to sleep after an urgent phone call from the office the first morning, he walked out to the pier to clear his head. A small boat with just one fisherman had docked, and inside the boat were several large yellowfin tuna. The American complimented the Mexican on the quality of the fish.

“How long did it take you to catch them?” the American asked.

“Only a little while,” the Mexican replied in surprisingly good English.

“Why don’t you stay out longer and catch more fish?” the American then asked.

“I have enough to support my family and give a few to friends,” the Mexican said as he unloaded them into a basket.

“But…what do you do with the rest of your time?” the American asked curiously.

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How to Handle a Customer Service Problem

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Yes. We all love hearing that word. Your customers love hearing it too, especially when you are handling a customer service problem. A good friend was at the Greenbrier Resort for a special trip for their wedding anniversary. When he made his reservation he had mentioned it was his anniversary and that he would like a room with a beautiful mountain view.

When they arrived at the room, he was underwhelmed with view and mentioned it to the bellhop. She suggested he go down to talk to the concierge desk.

He went down to the concierge and he told them he had a problem. The concierge smiled and said, “No matter what your question is, the answer is YES!” That caught him off guard. He was not prepared for that one! “Can you repeat that please?” Again the concierge smiled and said, “No matter what your question is, the answer is YES!”

briefly explained the situation and the answer WAS yes! They were moved to a room with an amazing view. At dinner that night the manager brought them a bottle of champagne and wished them a happy anniversary. Wow! That is an amazing customer experience for them AND he said he has retold that story dozens of times over the past couple years.

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Sales Motivation

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It tends to happen this time every year – a lack of sales motivation. For many of us, summer seems to be winding down because their kids, like ours in Tennessee are starting school NEXT week. Yikes that came quickly. For others whose kids go back in September you are saying what? Your kids go back in early August!

I don’t know about you but my business tends to run in cycles. The cycle of doing many events and the cycle of when the bookings for that new business comes in. That gap can be difficult to deal with even for me. Sometimes the gap is impacted by the “summer swoon” of people being on vacation and seemingly deferring decisions until “later”. Sometimes it can be the circumstances of the economy like 9-11 or the GFC (Global Financial Crises) of 2008.

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Buffalo, yes that Buffalo!

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When was the last time you had your preconceived notations about a place blown out of the water? I was hired by Ingram Micro to speak to their Apple Distributors in Buffalo, NY.  Yes that Buffalo! I had been to Buffalo before, but it was a 18 months ago in February with Davis when his travel hockey team qualified for the National Championships. It was freezing when we visited Niagara Falls.

I have always taken our kids over the years a few times a year and this time our youngest Lucas came with me. We arrived on Thursday afternoon and returned home Sunday night. Buffalo can get a bad rap and my experience from the 1000 events and hundreds of cites I have visited is that every city has something unique to offer.

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How many do you have left?

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Summer’s here, I’m for that. Got my rubber sandals, got my straw hat. Got my cold beer, I’m just glad that it’s here.” That is the opening line to a classic James Taylor song. You can listen to it here. If you’re not in a ‘summer mood’ yet,  you will be after listening to that. Virtually everyone I know seems busier than ever. Stress levels are high and summer has arrived just in time….and it will go by quickly.

I want to you challenge yourself to make this summer exceptional.

A good place to start is to sit down and brainstorm by yourself or with your family what will make it exceptional? When was the last time you did a simple search for fun things to do within a few 100 miles of where you live? You don’t have to take a long or expensive trip to have fun. TripAdvisor is an excellent resource to find ideas.

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