Posts made in August, 2017

How to Handle a Customer Service Problem

Posted by on Aug 14, 2017 in Blog | 0 comments

Yes. We all love hearing that word. Your customers love hearing it too, especially when you are handling a customer service problem. A good friend was at the Greenbrier Resort for a special trip for their wedding anniversary. When he made his reservation he had mentioned it was his anniversary and that he would like a room with a beautiful mountain view.

When they arrived at the room, he was underwhelmed with view and mentioned it to the bellhop. She suggested he go down to talk to the concierge desk.

He went down to the concierge and he told them he had a problem. The concierge smiled and said, “No matter what your question is, the answer is YES!” That caught him off guard. He was not prepared for that one! “Can you repeat that please?” Again the concierge smiled and said, “No matter what your question is, the answer is YES!”

briefly explained the situation and the answer WAS yes! They were moved to a room with an amazing view. At dinner that night the manager brought them a bottle of champagne and wished them a happy anniversary. Wow! That is an amazing customer experience for them AND he said he has retold that story dozens of times over the past couple years.

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Sales Motivation

Posted by on Aug 2, 2017 in Written Blog | 0 comments

It tends to happen this time every year – a lack of sales motivation. For many of us, summer seems to be winding down because their kids, like ours in Tennessee are starting school NEXT week. Yikes that came quickly. For others whose kids go back in September you are saying what? Your kids go back in early August!

I don’t know about you but my business tends to run in cycles. The cycle of doing many events and the cycle of when the bookings for that new business comes in. That gap can be difficult to deal with even for me. Sometimes the gap is impacted by the “summer swoon” of people being on vacation and seemingly deferring decisions until “later”. Sometimes it can be the circumstances of the economy like 9-11 or the GFC (Global Financial Crises) of 2008.

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