Special Summer Training Opportunity – 50% Off

Posted by on Jul 12, 2014 in Blog | 0 comments

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Do you have people on your team who need to take their persuasion skills to the next level? What if a group of 6-10 could spend a day with me? My interactive Switch on Your Persuasion class is for leaders where presenting is not enough. They must engage, persuade and lead others to action.

Very effective for managers, sales people, corporate executives who need to “sharpen their saw.” Summer is always slower with the typical conventions I speak at.

Take advantage now and book a day of training for 50% off in August and September before they are gone. Call me at 865-300-2742.

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How to Drastically Improve your Health & Lifestyle

Posted by on Jul 12, 2014 in Blog, Video Series | 0 comments

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Cutting turnover in a high turnover business

Posted by on Jul 7, 2014 in Written Blog | 0 comments

CorkRecently I spoke to a legendary sandwich chain on the west coast – Togo’s. I had a chance to visit for lunch and they do make a terrific sandwich. They like many in QSR (Quick Service Restaurant) industry would love a strategy for cutting turnover of their teammates in the restaurants. Recently I spoke to their franchisees in Phoenix at their annual convention. I gave them a simple ideas based on the Law of Appreciation.

The law states that who ever you consistently show sincere appreciation, will appreciate in value

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“We On – We Work!” Michigan Basketball pre-game ritual

Posted by on Jun 17, 2014 in Written Blog | 2 comments

me infront of MLast week I was selected to speak to the University of Michigan for their annual MGoBlue Day event. Their Athletic Director Dave Brandon has done a tremendous job of creating a compelling vision for where they are headed and how they will get there. Their goals are high not just in athletic excellence and fundraising, but also creating World-Ready Graduates. They are even developing a new program to help them with the transition from being a student athlete in that unique atmosphere with set schedules, tutors and coaching and how to move into the “real world” and establish a career.

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Motion Creates Emotion and Longevity

Posted by on Apr 16, 2014 in Written Blog | 0 comments

How long do you want to live? Have you given that much thought lately? My focus is not on the number as much as the QUALITY of life I want to have when I reach 100 – longevity and vitality! That is my goal, why not? You must know people who are very active and healthy and active at 75, 80, 85, 90 or even 95 or 100. You also know many who are old and decrepit at 52. Maybe you know them intimately.

Here is a wake up call: If you are not fit in your 50’s,  your projected life span is “eight years shorter than if you are fit.” That is according to Dr. Jarett Barry at University of Texas SW Medical Center. The real issue again is not JUST the 8 years taken away, it is the quality of those 8 years and well beyond IF you are fit.  For many aging is equated with arthritis, cancer, diabetes, heart disease, chronic pain….not pleasant. But what is the good news Chip?

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A Streak Starts with 1 not 21!

Posted by on Feb 27, 2014 in Written Blog | 0 comments

 

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How quickly can you change a behavior? You have probably heard and seen it written that it takes 21 days. That “fact” has been quoted for decades but there is actually no solid clinical evidence to back it up. Everyone is different. Wait until you see what Lacey has to say after a program last week.

Long term change never happens when you are interested. My belief it that every behavior change comes after making committed decision.  The root word cis and its variants cid and -cide come from a Latin root which means ‘cut’ or ‘kill.’ A decision, for instance, is a ‘cutting off’ of all possibilities except for one; if you are decisive you have ‘killed’ all other options.​ Here is a new belief for you to consider

A Streak Starts with One!

Once you make a true decision and have KILLED all other options, that first day of new behavior starts a streak. At Thanksgiving I made a decision to do at least 10,000 push-ups a year. That is more impressive that it sounds, it is only 28 a day. I downloaded the Push Ups Pro app (Android app, many other options for iPhones) and have not missed a day since. Having a system to remind and measure you is a big help which is of course the beauty of an app. The alarm goes off every night and I do the 5 sets. It reminds me, counts me down, cheers me on, challenges me to increase my set total and records my progress. 

You do improve quickly which is very exciting. I am now up to 81 a day and done 5776 in the last 3 months which is on pace for well over 20,000 a year and only takes 10 minutes a day. My streak started with one decision and one day. I am up to 95 days and if I miss one I will start a new streak. At every convention I speak, I do I ask my audience to make a decision.

What will you resolve to accomplish?

To start something new.

To stop doing something destructive.  

The stories of those decisions and the impact they have made is what continue to drive me and reinforce the belief I am a catalyst who makes a difference. 

It could be a decision to quit smoking, stop drinking your calories, stop drinking soda/diet soda,  no longer be a “seagull” when you get home, start investing more time on self improvement, losing 30 pounds in 6 months, committing to be one of the 3% who lead a healthy lifestyle, workout at least 12 days a month and track it, get better results with a Peak 8  workout session, start a 529 Plan for your kids college, start making the Get Switched On Smoothie...

What decision do you need to make today? Your streak starts now! Let me know what you think. Here is a message I just received from Lacey. 


My name is Lacey and I recently attended your presentation at the PAX conference in my beautiful home state of Arizona.  I absolutely loved it!  While it gave me motivation to be a better coordinator, the greatest inspiration I gained from it was most applicable to my roll as a mother: the most divine and important calling in my life.  With three children ranging in age from 2 months to 6 years, and with a husband whose work keeps him out of state and away from home except on the weekends, I often find myself at a level of frustration that prevents me from ENJOYING my daily life because I’m so focused on merely surviving it.  Up until last Saturday I lived a pretty “shouldy” life with a heaping pile of “should” that overwhelmed me each and every day to the point that I ignored all the “should” because it was too much to confront all at once.  Now, I’m taking one piece of “should” each day and making it a “must”.  It’s a little at a time, but it’s a streak nonetheless.  I’m finally doing what must be done to prevent that frustration which allows me to be happy instead.  Thank you for being the catalyst that stirred up what had been dormant within me!

 

P.S.  I took a trip to the health food store yesterday and purchased the ingredients to make my very own Switched On Smoothies.  All I have to say is those better be some damn good smoothies!!!

 

They are Lacey, they are!
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Baby Steps vs. Radical Change

Posted by on Feb 6, 2014 in Written Blog | 1 comment

Why do so many who really need to lose weight not do it? I think they never resolve to really do it number one. They do not make a personal contract with themselves. No clear time line and accountability of what they will do (minimum 18 aerobic sessions where you sweat a month) or not do (cut out all soda for example) every day AND they take baby steps.

When you are making small changes it takes a long time to see results. If you need to lose 100 lbs for instance, setting up a plan to lose one pound or less a week is not very exciting. After 60 days you lost 8 pounds and likely do not get too excited about it. You say “I tried” and go back to your old life style.

I had a friend recommend the documentary Fat, Sick & Nearly Dead by Joe Cross. It is a must see! Joe was well over 300 lbs, fighting a terrible auto-immune skin disease, on MANY meds and on the road to an early death.

I was interested in his story because of my years making, drinking and recommending the Get Switched On Smoothie.

As you will see in the movie, which you can watch for FREE on Joe’s web site RebootWithJoe.com. you can’t beat free as my mentor Jim Rohn would say! He made a radical change – 60 days in a row of juicing his meals – primarily vegetables and some fruit. No solid food. That was it! He did it under a doctors supervision and the results were tremendous! Almost 100 lbs of weight loss in 60 days and the results in lower blood pressure, cholesterol, triglycerides etc were amazing AND no more skin disease!

You will also meet the truck driver who was 429 lbs, suffering from the same skin disease and miserable. Joe coached him to get the same results and radically change his life. He wore a 6XL t-shirt and on Joe brings him an XL shirt as a goal to fit into. The final scene of the movie is this man jogging in that XL t-shirt after losing over 150 lbs. Inspiring to say the least!

If you needed to lose even 30 to 50 lbs why would you not suck it up for 10 – 20 – 30 or 60 days, do a RESET on your body and results quicker! Once you drop the weight, follow the 3 Percent Choice Lifestyle, get some consistent exercise and never have to “DIE – IT” again?

You can do it too! Why wait? Why not you? Why not now? Start with a 10 day challenge and start from there!

fat sick n dead

 

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You Can’t Outrun a Big Mac

Posted by on Dec 23, 2013 in Blog, Video Series | 0 comments

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The Power of a Persistent Challenger in Sales

Posted by on Dec 17, 2013 in Written Blog | 0 comments

How long would you call on a prospect until you got a sale? How many no’s will you tolerate before you give up?  How persistent are you in the face of adversity? Last week I speaking to the amazing sales team at Cars.com. In my pre-event interviews I spoke to John Scalzitti who told me about one of their Legends Jeff Coulter. Cars.com is a digital media company that brings an audience of car buyers to auto dealers. The dealers have in the past been used to paying for traditional advertising, primarily TV and print. In the early days of Cars.com it was a much more difficult sale than today. It is well known that car buyers do much more research on the internet today before they go the the dealership. Often that research is done on their smart phone…at the dealership…in front of the sales person!

Jeff had to challenge the dealers paradigm of how they viewed the car buying process. He had to win the battle and teach them a new way of thinking and buying their advertising to drive the car buying public to their dealerships. Jeff learned how to keep charging through rejection. He kept coming back with an assertive attitude and the right data and insight to change the way the dealers looked at their advertising.

Jeff used to say that deal took my 5 years and 10 minutes. Five years of sales calls and planning and 10 minutes to do the paperwork.

Can you relate to that? How persistent are you? Do not focus on the price/investment but instead on the value you bring to the customer. Challenge the way they currently view what you are offering! It may not take you five years but if you have a compelling story, create urgency and keep charging through rejection and you will be more successful.

persistence

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Talent is Overrated

Posted by on Dec 6, 2013 in Blog, Video Series | 0 comments

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Anti-Branding Success Story

Posted by on Dec 4, 2013 in Blog, Written Blog | 0 comments

Golf Magazine just named Phil Mickelson Player of the Year. His brand has become “The Peoples Champion” and I belive that it was not by accident. Like Arnie (Palmer) and his Army from the 60’s, Phil has created a base of Raving Fans. Announcer Gary McCord said he said he was going to be everything Tiger Woods was not. That is an interesting branding philosophy. Who is your biggest competitor? What are they not?

phil

For Phil it was basics like being friendly with the galleries, taking extra amounts of time to sign 100’s of autographs and bring his family with him often. With Tiger’s transgressions it was easy to position against him with his long marriage to Amy and his three adorable kids. Seeing Tiger now with one of his kids at a tourney actually seems kind of strange to me.

Early in Phil’s career he was said to be kind of aloof and did not embrace the fans. He made a conscious decision to spend the time with fans because he knows that few moments of interaction can lock them in forever as being a supporter.

I have also made that decision in my career to be different. Almost all speakers use PowerPoint. I never have. Most speakers stay on stage. I get out and engage the audience. Almost no speakers create a customized handout for every event. I do every time regardless of how many are in the audience. My style is more like a interactive workshop not a “traditional one way keynote”. It makes for a more enjoyable sticky experience for the audience.

Research your competition and find out what you can do differently that will make a difference.

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You probably knew that sitting too much is bad…just not THIS bad.

Posted by on Nov 18, 2013 in Blog, Video Series | 1 comment

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Your Work is Never Done

Posted by on Nov 7, 2013 in Blog, Video Series | 0 comments

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10,000 Push Ups – are you crazy!

Posted by on Oct 27, 2013 in Blog, Written Blog | 1 comment

puash upWow that sounds like a big number. If you can do 10000 push ups every year I bet it would help you stay in great shape, build muscle, stay strong, strengthen bones and make you look better for sure in a swimsuit. If you break it down to a DAILY discipline 10,000/365 rounds out to only 28 a day. A streak starts with just one decision! For it to be a streak you also have to TRACK it.

I have been tracking my workouts for over 20 years and saved each of these sheets – go to the Document Library on my site to print out the Get Switched On Energy Schedule,  place on the mirror in your bathroom and simply fill in the boxes from 1 – 31 for each day of the month you get your 30 minutes of aerobic movement getting your heart rate up and ideally getting a sweat. You can add a “red dot” each day you add your minimum of 28 push ups too.

I am using technology on my Samsung Galaxy S3 smart phone. I downloaded a Push Ups – Your Personal Fitness Trainer app. There are MANY of them out there for Apple or Android. This is cool because you place it down below your face and touch your nose to it to count your push ups. It makes you go DEEP!

What would having the discipline of doing 10,000 push ups a year do for you? What would it do for your family to see your have that “streak” alive in your life? Get started now and see your body transform. It will not have over night BUT you will see results in as little as two weeks. Not a bad idea to add at least 28 exercises a day to build your core too!

This app also is making me do more. I set the alarm for the same time each day to remind me. Doing 54 a day right now -almost 20,000 a year. I made a decision to do a minimum of 28 a day for ever! You can too.

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Don’t Look Back

Posted by on Oct 24, 2013 in Blog, Video Series | 0 comments

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What is Good Customer Service?

Posted by on Oct 9, 2013 in Blog, Video Series | 0 comments

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How do you do things at your company?

Posted by on Sep 26, 2013 in Written Blog | 0 comments

I was recently asked to speak to the team at Babcox Media. Bill Babcox is the third generation leader of this 93 year old print/online media company that targets the Tire/Fleet/Autocare markets. In my preparation for the event they sent me a document I have never (and I have done over 940 events) been given.

The Way We Do Things Around Here – clearly lays out they way they do things at the company – both behavior and accepted best practices. It reminds the long term employees to keep the bar high and not get away from what got them there. It also quickly indoctrinates new team members of what is expected of them – no guesses – no excuses! This is really helpful for the “Millennials/Gen Y” whose work habits have really been called in to question recently.

Putting this document together should be easier if you have a small company like Babcox who has about 80 employees. It can certainly work for a much larger organization too. Have a meeting and share the concept of what you want to put together and why. You can use what Babcox did as an example to follow.

I love #22. Look sharp, be sharp. When in doubt, err on the side of over-dressing. That is a simple way to state your dress code policy.!

Putting it together will be a process and it will be worth it. The document will evolve as you discover more best practices. You must make it your own to fit your culture and business model. Create it, communicate it and make sure everyone on the team understands and hold each other accountability. Let me know what you come up with.

Babcox Media Akron, OH

Babcox Media Akron, OH

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Overcoming the Curse of Competence

Posted by on Sep 25, 2013 in Blog, Video Series | 0 comments

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How to Use Social Media for Small Business – Power of Social Proof

Posted by on Sep 12, 2013 in Blog, Video Series | 0 comments

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Don’t be a Seagull -Video

Posted by on Sep 3, 2013 in Blog, Video Series | 0 comments

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Customer Service Essentials

Posted by on Aug 15, 2013 in Blog, Video Series | 0 comments

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How fast do you walk?

Posted by on Aug 9, 2013 in Written Blog | 0 comments

This may not surprise you but if you typically walk slowly and “lollygag” it will likely cut years off your life. Lollygag is one of my favorite words, I hate to get behind them when trying to make a flight and making your way through the airport.  A 14 year study by the University of Pittsburgh concluded that senior citizens who are the fastest walkers live longer than those with slower paces. STUDY

Looking at the lives of slow and fast walkers who were 75 years old, only 19 percent of the slowest men and 35 percent of the slowest women lived another 10 years. Wow – did you catch that – only 19% lived another 10 years. That is a compelling argument to pick up the pace a little. When you are walking for exercise does your heart rate get elevated? How high? Are you checking it? Are you getting a sweat? Are you walking to get exercise consistently? It will increase your energy and cut your stress level.

However, 87 and 91 percent of the fastest walkers were still going after 10 years. I have always been a fast walker. I guess it helps to be tall and have long legs. How about you? Are you a lollygagger? Don’t be that person.

I would stop doing that right now. Walk with purpose. Remember the quality of your life later will be a function of the quality of your movement. It is not how LONG you live but what QUALITY of life you eventually have.

Why live a long live if you can hardly move and can not enjoy it! Take an honest assessment of your movement right now. Do not be one of the people who take “slow” walks and fool themselves into thinking they are getting quality exercise. It is better than nothing I agree AND you can do better than that…can’t you?

 

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How to Start Over – Starting Fresh

Posted by on Aug 5, 2013 in Blog, Video Series | 0 comments

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How to Become More Valuable

Posted by on Jul 8, 2013 in Blog, Video Series | 0 comments

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How to Maximize Referrals

Posted by on Jun 17, 2013 in Written Blog | 0 comments

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How to Improve Your Children – Chip Eichelberger

Posted by on May 31, 2013 in Video Series | 0 comments

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The Biggest Mistake in the Service Industry

Posted by on May 31, 2013 in Written Blog | 5 comments

I do not know about you, but it is rare for me to come across an employee in the service industry who is truly Switched On. I mean from the get go they are in the moment, bring energy and enthusiasm, a sincere interest in serving you and emotionally committed to what they do. Your immediate reaction is WOW!

When it does happen, I believe it is an exception. You likely travel quite a bit too. Think back to the recent times you checked in at a hotel. What was that experience like? Most of the time you get a, “Next” or “Checking in?” or my favorite silence. They say nothing. I love it because I say nothing too and will never speak first. I am the guest, they should welcome me! Give it a try, it’s fun.

It is rare you get someone Switched On (who notices you have bags with you and are likely checking in at 10pm) saying, “Welcome to the Marriott Marquis, we are glad you are here, let’s get you checked in, you have probably had a full day?”

waitress-2-2-midWouldn’t that be fantastic if that was the norm? Recently I was in Orlando trying to get home with thunderstorms throughout the SE (Southeast) making it difficult. I had accepted I would not make it to ATL (Atlanta) to make my connection home and would be stuck overnight in ATL. I went into the Delta Sky Club for an adult beverage and to wait for my delayed departure. When I checked in the agent was energetic and empathetic to my situation AND quickly realized there was a delayed flight just leaving now that would get me to ATL to make my connection to Knoxville. She printed a new boarding pass and send go!

It happened so fast I did not even get her name. What surprised me is that I had spoken to the special Diamond Line customer service (I fly a lot!) three times and none of the agents had come up with that option. I did make my it to ATL and just made it to my connection home. Yes!

If you are in a service business, encourage people to be playful and show their personality. Create an atmosphere that encourages them to have fun and set up a system to reward them for doing so.

What do you do to get your team Switched On before their day begins?

Reviews people post on Google Reviews, Yelp, Twitter, Facebook, Travelocity, Tripadvisor, Angie’s List or many other sites are very important for any business because often we start with a web search BEFORE we consider doing business somewhere. Have you checked your reviews recently? You could be losing business from a few disgruntled customers. Engage them and turn around their experience with you. It is makes you look great when you do that.

Employees who are Switched On and go the extra-mile for a customer with creative acts of service will not only feel great about themselves, but it can also drive their customer to tell their story on line and to all their friends.

What do you do to ensure Switched On employees and drive exceptional customer reviews?

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Improve Your Sales Skills – Don’t Drop Your Bucket

Posted by on May 28, 2013 in Video Series | 2 comments

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The Power of Belief – Chip Eichelberger

Posted by on May 28, 2013 in Video Series | 0 comments

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Are you a Professional?

Posted by on May 28, 2013 in Video Series | 0 comments

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